Bug Reports
no logging

Hello,

last week we encountered a problem with out DT80-3.
For no apparent reason it stopped logging, and on the display it said 'Cannot log - File error':
6304d70a67221
Do you know what can cause this, and how we can prevent it from happening in the future?

Best regards,
Paul

Hello, last week we encountered a problem with out DT80-3. For no apparent reason it stopped logging, and on the display it said 'Cannot log - File error': ![6304d70a67221](serve/attachment&path=6304d70a67221) Do you know what can cause this, and how we can prevent it from happening in the future? Best regards, Paul

Hi Paul,

It is possible there was a firmware exception event previously that happened because of the power cycle at the time of memory writing. At a very rare occurrence, it may cause a database error. Or you may have a faulty memory module.

Can you please send me the logger's service log to [email protected]?

Best regards,
dataTaker Expert

Hi Paul, It is possible there was a firmware exception event previously that happened because of the power cycle at the time of memory writing. At a very rare occurrence, it may cause a database error. Or you may have a faulty memory module. Can you please send me the logger's service log to [email protected]? Best regards, dataTaker Expert
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