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SW Exception

When running a job on our Data Taker the device gives the error "SW Exception". We are using the latest version of the firmware 9.22.9125

The event log contains the following message:

EVENT ,2023/08/15,00:49:01,0.139160,"Reset 9.22.9125 EXCEPTION (c8610007)"

And the error log contains the following message:

Exception 1c00 at 0x0011b348
SRR1=00009032 DSISR=00000003 DAR=04033508 BAR=00000000 MSTAT=00000000
LR=0011b2f0 CR=44000022 CTR=00000003 XER=00000000
R00:07 00000000 04158568 0015bb50 00000000 0014fff4 00142181 00000048 04021e7c
R08:15 00000002 00140000 041585a8 00000000 04021e7c 04021be4 53535353 53535353
R16:23 53535353 53535353 53535353 53535353 53535353 53535353 53535353 53535353
R24:31 0415898c 0000002b 04158720 00000000 00000000 0013c6a0 0002a298 04158826
Call stack: 00083160 0008a21c 0008a5fc 00081c94 000fbce4 000fbc78 ffffffff ffffffff
ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff

Does this occur if there are too many events happening in a short time frame, which causes an overflow exception? If so, are there any options other than reducing the number of events.

Thanks in advance

When running a job on our Data Taker the device gives the error "SW Exception". We are using the latest version of the firmware 9.22.9125 The event log contains the following message: **EVENT ,2023/08/15,00:49:01,0.139160,"Reset 9.22.9125 EXCEPTION (c8610007)"** And the error log contains the following message: **Exception 1c00 at 0x0011b348 SRR1=00009032 DSISR=00000003 DAR=04033508 BAR=00000000 MSTAT=00000000 LR=0011b2f0 CR=44000022 CTR=00000003 XER=00000000 R00:07 00000000 04158568 0015bb50 00000000 0014fff4 00142181 00000048 04021e7c R08:15 00000002 00140000 041585a8 00000000 04021e7c 04021be4 53535353 53535353 R16:23 53535353 53535353 53535353 53535353 53535353 53535353 53535353 53535353 R24:31 0415898c 0000002b 04158720 00000000 00000000 0013c6a0 0002a298 04158826 Call stack: 00083160 0008a21c 0008a5fc 00081c94 000fbce4 000fbc78 ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff** Does this occur if there are too many events happening in a short time frame, which causes an overflow exception? If so, are there any options other than reducing the number of events. Thanks in advance

Hi stuleake,

The issue relates to the parsing error of the HTTP date/ time format which somehow differs from the one set in the logger. I am not sure whether this date/ time information has been requested by the logger or if it is a periodic update by the server in the network.

If you receive similar errors with the same entries multiple times, there seems a fault in passing the information from the network to the logger for updating time. First thing please check the interval of occurrence to get more information.

Best regards,
dataTaker Expert

Hi stuleake, The issue relates to the parsing error of the HTTP date/ time format which somehow differs from the one set in the logger. I am not sure whether this date/ time information has been requested by the logger or if it is a periodic update by the server in the network. If you receive similar errors with the same entries multiple times, there seems a fault in passing the information from the network to the logger for updating time. First thing please check the interval of occurrence to get more information. Best regards, dataTaker Expert

Hi,

Thank you very much for your response. I'm not sure what you mean by if the date\time information has been requested by the logger. FYI we run the job on a 5 second interval - Is that what you mean by the interval occurrence?

Also, when you mentioned the HTTP date/time format do you the HTTP Header value? IE The time that it was sent?

Thanks again for your help.

Regards

Stuart

Hi, Thank you very much for your response. I'm not sure what you mean by if the date\time information has been requested by the logger. FYI we run the job on a 5 second interval - Is that what you mean by the interval occurrence? Also, when you mentioned the HTTP date/time format do you the HTTP Header value? IE The time that it was sent? Thanks again for your help. Regards Stuart
edited Sep 5 '23 at 8:23 am

Hi Stuart,

We are uncertain about the communication related to HTTP date/ time because our observation indicates this issue does not occur on all networks. At the same time, we cannot trap the fault when we cannot produce it in-house.

May I know if you connect the logger through an Ethernet all the time? Can you send a complete service log to datataker.support@thermofisher.com?

Thanks.

Best regards,
dataTaker Expert

Hi Stuart, We are uncertain about the communication related to HTTP date/ time because our observation indicates this issue does not occur on all networks. At the same time, we cannot trap the fault when we cannot produce it in-house. May I know if you connect the logger through an Ethernet all the time? Can you send a complete service log to datataker.support@thermofisher.com? Thanks. Best regards, dataTaker Expert
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