Hello!

We're trying to get this laptop to work with our DT800, and it comes back with the above error. We're trying to connect it wireless, it works on another laptop but I can't figure out why this one laptop doesn't work.

There is no firewall set, and I don't think I have any anti-virus software loaded on it to prevent a connection. Wireless system is working--can connect to the internet just fine with the suspect laptop. Any ideas?

Thanks!
Tim Samaras

Good morning Tim,

It is a network error. looking it up on the web it looks like a port forwarding issue. Can you ping the DT800's IP address? Check port 8 isn't being blocked and the gateway is set up correctly.

Cheers,
Roger

Hello Roger:

Wow--thanks much for the quick response! I can ping the DT800 IP address through the wireless.

I hate to show my ignorance, but how do I check that port 8 isn't being blocked, and the gateway is set up correctly? I'm running XP..

Thanks much!
Tim

Good morning Tim,

Well it's Monday morning and were at work. The question is what are you doing working with your logger on a Sunday night??

If you can ping the address then the communications from end to end is working correctly (this is good, very good in fact). DT800 use port 8 to communicate. It is Telnet session that we use and port 8 is the default port number for telnet sessions.

As you had the system working on a different computer I would check how the other computer was set up and check the settings on the one having problems.

I would start with opening a command window (CMD) and typing in the command

ipconfig /all

This will return the network configuration on the computer. Note things like the subnet mask, default gate way etc. If the computers both work correctly on the same network and all (Well nearly all) the details are the same then you will need to look at your fire wall settings (use the computer that works for hints of how to set stuff up).

Cheers,
Roger