Dear DataTaker experts,
I am using DT85G Series 3, and before 2020, It was worked with dEX previous version without any issue. However, as it no longer work with flash player now I have to upgrade it to dEX 2.0 and firmware also upgraded to version 9.22

I have connected the logger using Ethernet cable and add the logger to dEX-2.
Now I cannot access the logger through the dEX-2 due to following reasons.

1. It indicated error “DXC Compilation failure” as shown in below screen shot
   

2. It requests a username and password even though I never locked the access with any username and password. I have used word “admin” for both username and password as the default one. (I have seen that the default username and password is "admin" in an answer given in the support forum.) But it failed. (refer picture below)
   

Could you please help me to solve these issues?

Thank you in advance

Please, can anybody help me to solve the above issue?

Thank you very much in advance.

Further to above please find below for details in the dex-2 /development/console

Really appreciate if anybody could help

Thank you in advance

Hi Niluka,

You need to edit the program from the old dEX using the following guide:
https://datatakerforum.com/Documents/Resources/TN0064%20-%20Converting%20the%20Existing%20Text%20Program%20to%20dEX%202%20Compatible.pdf

It would help if you can share your program by sending it to datataker.support@thermofisher.com.

Best regards,
dataTaker Expert

Upgrading to dEX-2 can bring enhanced features, better UI, and improved performance—but it’s not uncommon to encounter issues post-upgrade. If you're facing functionality glitches, UI inconsistencies, or integration failures, you're not alone. These are common dEX-2 upgrade issues often linked to compatibility gaps or misconfigurations.

First, check that your system met all upgrade compatibility requirements prior to the update. Many problems arise when older components, plug-ins, or APIs don't align with the new version's architecture. A detailed review of the official dEX-2 release notes can help identify deprecated features or required patches.

For persistent UI lags or data sync errors, try clearing your cache and performing a fresh deployment. You should also revisit your data migration scripts, as field mapping and schema changes are common culprits in dEX-2 troubleshooting.

If you’ve integrated third-party tools into your digital experience platform, test those connections thoroughly. dEX-2 may have changed authentication methods or data formats that break external syncs.

Lastly, check the community forums or vendor documentation for any hotfixes or patches already released for known dEX-2 performance fixes. Sometimes these are available before official support responses come through.

If none of the above resolves the issue, contact your support partner or dEX-2 development team with specific logs or error codes. That will speed up resolution and minimize downtime.

Let me know the exact issue you’re facing (e.g., login, layout, integration) and I can provide more targeted advice!