Support Forums
Continuously Repeated Power Loss

Hello,

I have a DT85M with V9.16 that will run for 10-30 secs, shut itself off, and then restart with a "Power Loss" message. Whether you clear the "Attn" LED or not, it will sample for a few secs and then repeat the process over again continuously until power is removed. After one of the restarts, the unit displayed the "SW Exception" error. This set up worked a few weeks ago. The unit will not stay powered long enough to update the firmware, connect to dex, or sometimes even perform a function menu action.

The set up is a DT85M with one CEM20. Powered externally. Continuous, correct supply power has been checked.
15 channels of thermocouples on the DT85.
5 channels of thermocouples on the CEM20.
3 channels of Voltage/Current/Freq/Power Factor on the CEM20
4 channels of Pressure Transducers on the CEM20
Connected directly to a nearby computer with either a Ethernet or USB cable.

Any direction on this issue is appreciated.

Hello, I have a DT85M with V9.16 that will run for 10-30 secs, shut itself off, and then restart with a "Power Loss" message. Whether you clear the "Attn" LED or not, it will sample for a few secs and then repeat the process over again continuously until power is removed. After one of the restarts, the unit displayed the "SW Exception" error. This set up worked a few weeks ago. The unit will not stay powered long enough to update the firmware, connect to dex, or sometimes even perform a function menu action. The set up is a DT85M with one CEM20. Powered externally. Continuous, correct supply power has been checked. 15 channels of thermocouples on the DT85. 5 channels of thermocouples on the CEM20. 3 channels of Voltage/Current/Freq/Power Factor on the CEM20 4 channels of Pressure Transducers on the CEM20 Connected directly to a nearby computer with either a Ethernet or USB cable. Any direction on this issue is appreciated.

Hi pkron05,

Could you PM me the logger service log?
I would like to check on events and errors list in that log.

Best regards,
Rudy Gunawan

Hi pkron05, Could you PM me the logger service log? I would like to check on events and errors list in that log. Best regards, Rudy Gunawan
29
1
2
live preview
enter atleast 10 characters
WARNING: You mentioned %MENTIONS%, but they cannot see this message and will not be notified
Saving...
Saved
With selected deselect posts show selected posts
All posts under this topic will be deleted ?
Pending draft ... Click to resume editing
Discard draft