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The last days I cannot access the DT8X loggers with DEX. I have tried from different computers with Chrome and IE. If I ping the loggers they are there with access times < 15 ms. What can be the problem?

Regards,
Jan

The last days I cannot access the DT8X loggers with DEX. I have tried from different computers with Chrome and IE. If I ping the loggers they are there with access times &lt; 15 ms. What can be the problem? Regards, Jan

Good afternoon Jand,

You need to work out what has changes on your system.
By you saying you can ping the loggers that they are on a network.
I would check with your IT department to see if they have upgraded their firewalls.

As a starting point please make sure all firewalls have the required ports forwarded.

If they are allowed then we will have to look further at other possible issues but we will need much more detail on you set up.

You should also contact your dataTaker distributor for assistance.

Cheers,
Roger

Good afternoon Jand, You need to work out what has changes on your system. By you saying you can ping the loggers that they are on a network. I would check with your IT department to see if they have upgraded their firewalls. As a starting point please make sure all firewalls have the required ports forwarded. If they are allowed then we will have to look further at other possible issues but we will need much more detail on you set up. You should also contact your dataTaker distributor for assistance. Cheers, Roger
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