Hi All,

I have a series 3 DT85 v9.14. It as not been used much over the last year, and now just when I need it it seems to be giving me an error. As it collects data it will, all of a sudden, stop, lights flash, and the message SW exception appears.

I was having a problem with the unit running on battery, in that it was losing power then turning back on then losing power. I traced that to the broken jumper (grey bridge) on the required battery terminal. Replaced the bridge and now the unit works fine until the SW exception happens at what seems random times.

Is it to do with losing power during the data gathering? If so why does it work for a while and then come up with this error?

Thanks,

Hi Kaltal,

There are many causes that end up with SW exception.
Could you attach logger service log for review?

Best regards,
Rudy Gunawan

I have attached the service log. Hopefully it makes more sense to you than me.
This is part of event log:

EVENT ,2014/08/19,11:34:28,0.657348,"Reset 9.14.5407 EXCEPTION (c8610007)"
EVENT ,2014/08/19,11:34:28,0.829223,"External power disconnected"
EVENT ,2014/08/19,11:34:29,0.031372,"Beginning entry of job "CONFIG""
EVENT ,2014/08/19,11:34:31,0.226562,"Loaded job "CONFIG""
EVENT ,2014/08/19,11:34:38,0.903076,"HTTP Listener monitor started"
EVENT ,2014/08/19,11:35:02,0.586425,"Permissions controller started"
EVENT ,2014/08/19,11:35:12,0.725830,"HTTP Listener monitor started"
EVENT ,2014/08/19,11:35:39,0.703247,"Permissions controller started"
EVENT ,2014/08/19,11:35:40,0.412475,"Peripheral prepared to hard reset"
EVENT ,2014/08/19,11:35:42,0.660278,"Permissions controller started"
EVENT ,2014/08/19,11:35:43,0.583618,"Reset 9.14.5407 EXCEPTION (c8610007)"
EVENT ,2014/08/19,11:35:43,0.745849,"External power disconnected"
EVENT ,2014/08/19,11:35:43,0.940185,"Beginning entry of job "CONFIG""
EVENT ,2014/08/19,11:35:46,0.155517,"Loaded job "CONFIG""
EVENT ,2014/08/19,11:35:53,0.811401,"HTTP Listener monitor started"
EVENT ,2014/08/19,11:36:19,0.703002,"Permissions controller started"
EVENT ,2014/08/19,11:36:24,0.667114,"Permissions controller started"
EVENT ,2014/08/19,11:36:25,0.388549,"Peripheral prepared to hard reset"
EVENT ,2014/08/19,11:36:27,0.635742,"Permissions controller started"

Hi Kaltal,

There is a bug in 9.14 firmware on channel variable declaration which cause buffer overflow [EXCEPTION (c8610007)].
Please downgrade your firmware to 9.10, while waiting for the next firmware launch.

Best regards,
Rudy Gunawan

Ok I will try to downgrade. I will post later if it worked or not

Thanks for the assist.

Everything working now. 9.10 firmware fixed everything. Thanks.